Customer Care

Customer Care

It is our aim to deliver reliable excellence in service and to ensure to serve our customers with credibility and integrity.

As the leading system solution provider in microscopy, EVIDENT puts all of its expertise and passion into developing forward-looking products that will advance the work of their users, helping to make every application an exciting voyage of discovery.

EVIDENT as part of Olympus has been operating in the microscope market since 1919. We are therefore able to draw on extensive experience. And we want our customers to share in this experience. This is why EVIDENT pursues a strictly solution-oriented development strategy in which a close service relationship with its customers plays a vital role. We define the benchmark data for future product lines in close co-operation with selected partners and our development centres in Japan and Germany. The results are innovative instruments that make users feel they could not have wished for anything better.

Every single person at EVIDENT is passionately committed to developing ground-breaking solutions which really help users.
This makes EVIDENT a true innovator because we do not only consider the technological side of things – we also fully understand the practical requirements.


Trouble-shooting, lists of compatible drivers, and more. More details

Live Online Support in Germany

To be authorized to use EVIDENT Technology Center Europe GmbH’ Live Online Support you must follow the steps descibed here. More details

Support Request

Free support via e-mail or phone/fax is provided for the first 12 months / 15 month after initial installation. Please fill in the formular. More details

Support Anfrage

Für die ersten 12 Monate / 15 Monate nach der Installation besteht kostenfreier Support via Email oder Telefon/Fax. Bitte nutzen Sie das zugehörige Formular. More details

Support Review

We want to guarantee that our customer support service is constantly top quality. That’s why your opinion is highest priority for us. More details