Sven Thentie

Sven Thentie

Field Reports

Technical Support

Our thinking and approach to work at Olympus Soft Imaging Solution is determined by our customer focus as well as our own demanding quality expectations. This attitude is what shapes our company philosophy. We provide our customers the assistance they need for performing their specific tasks – with tailor-made solutions. These solutions consist of hardware-software systems, application-related consultation and of course full service capacity available around the world. Except weekends, the Olympus Soft Imaging Solutions Technical Support is available practically 24 hours a day via e-mail, fax and telephone. Our goal is to reply to your questions within 24 hours of being contacted. And service agreements ensure exclusive support in emergency situations.

The OSIS Technical Support in Münster is where I work. The focus of my job is providing assistance to customers. Essentially, I'm busy taking care of support cases, whether they come in by phone, fax or e-mail. The work is often tough because customers naturally want help fast. But this also makes it extremely interesting. I have to continually stay abreast of the latest technical developments, have to stay familiar with new products, and familiarize myself with new technologies and applications. Many of the queries can be dealt with quickly due to our special support database. But then there are always some support cases where we need to consult our application specialists or the programmers. These are usually related to system solutions that are much more extensive than our standard applications. And they've often been given special on-site modifications. These cases ensure that we interface with the various OSIS departments.

The Technical Support is really growing. It's great to see how our work is appreciated and our department is becoming an increasing focus of interest. Especially since satisfied customers are the best customers. And most customers are indeed satisfied after they've spoken with us.